Every order is prepared with care and shipped to the delivery address provided during checkout. Review your shipping details carefully before completing your purchase, as changes may not be possible once an order has entered processing.
Order Processing
Orders are processed during our regular business days, excluding weekends and Singapore public holidays.
Processing times may vary depending on product availability, order volume, payment verification, and seasonal demand. Processing and delivery estimates are calculated during checkout after the delivery country or region is selected. If an estimate is not displayed, contact support before payment. Once your order has been dispatched, a shipping confirmation email with tracking information will be sent where available.
Delivery
Averiqueo delivers to selected countries across North America, Europe, Asia, Oceania, and other supported international destinations. The destinations available for an order are shown during checkout.
Delivery times vary according to the destination, customs clearance, local courier operations, weather conditions, and other circumstances beyond our control. Estimated delivery times are provided as a guide and should not be regarded as guaranteed delivery dates.
Shipping Costs
The shipping charge, if any, is displayed during checkout before payment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at the time of purchase. Orders returned because of an incorrect or incomplete address, an unsuccessful delivery attempt, or an unclaimed parcel may be subject to additional shipping charges before they can be shipped again.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are determined by the relevant customs authority and remain the responsibility of the recipient unless stated otherwise during checkout.
Delivery Delays
Delays may occur because of customs inspections, transportation disruptions, severe weather, peak shopping periods, public holidays, or other events outside our control. A delay in delivery does not automatically qualify an order for cancellation, compensation, or a refund, subject to applicable consumer law.
Tracking Your Order
Tracking information will be provided after dispatch where available. Tracking updates depend on the courier and may not appear immediately.
Lost or Missing Parcels
If tracking indicates that an order has been delivered but it has not been received, check with household members, neighbours, reception, or the local courier before contacting us. Where appropriate, we will assist in opening an investigation with the delivery carrier.
Delivery Refusal
If a shipment is refused or cannot be delivered because of circumstances within the recipient’s control, including unpaid customs charges or repeated unsuccessful delivery attempts, any refund may be reduced by the original shipping cost, return shipping charges, customs fees, or carrier charges incurred, where permitted by applicable law.
Contact Us
Questions about shipping or delivery can be sent to support@averiqueo.com.