Ordering
Can I make changes after placing an order?
Orders move into processing shortly after confirmation. Contact us as soon as possible and we will confirm what can still be updated.
Can I cancel my order?
Cancellation is available only before an order enters processing. Once preparation for shipment has begun, the order can no longer be cancelled.
I have not received my order confirmation email.
Check the spam or junk folder first. If it is still missing, contact support and include the email address used at checkout.
Shipping
Where does Averiqueo ship?
The countries available for delivery are shown during checkout.
How long will delivery take?
Delivery time varies by destination, customs clearance, and courier. The available estimate is displayed during checkout and after dispatch where tracking is available.
Will I need to pay customs duties or import taxes?
Some countries charge duties, taxes, or customs processing fees. These charges are determined by local authorities and are the recipient’s responsibility unless checkout states otherwise.
Products
How do I choose the right size?
Review the sizes and any measurements shown on the product page before ordering. If the measurements needed to choose a size are not displayed, contact support@averiqueo.com before payment.
Will the colour match the photos exactly?
We make reasonable efforts to present colours accurately. Slight differences may occur because of screen settings, lighting, and device displays.
Will sold-out items become available again?
Some collections are restocked while others are limited. Availability depends on future production schedules.
Returns & Refunds
Can I return an item?
Eligible items may be returned within the period and conditions stated in the Return & Refund Policy.
How long does a refund take?
Refunds are issued after the returned item has been received and approved. The payment provider controls when the refund appears in the account.
Payments
Which payment methods are available?
Available payment methods depend on location and are displayed during checkout.
Is my payment information secure?
Payments are processed through authorised payment providers using encrypted connections. Complete payment-card information is not stored by Averiqueo.
Need More Help?
Email support@averiqueo.com.