Finding the right fit sometimes takes more than one try. If something is not quite right, eligible items may be returned in accordance with this policy.
Return Period
Returns must be requested within 30 days from the date the order is delivered. Requests submitted after the return period has ended will not be accepted.
Return Conditions
Returned items must be unworn and unwashed, in their original condition, returned with all original tags attached, and sent back in the original packaging whenever possible.
Items showing signs of wear, washing, alteration, damage, stains, odours, or misuse cannot be accepted for return.
Items Not Eligible for Return
The following items cannot be returned unless they arrived damaged, defective, or incorrect:
- Underwear and intimate apparel.
- Swimwear with the hygiene seal removed or damaged.
- Socks and hosiery.
- Gift cards.
- Personalised or customised products.
- Clearance or final-sale items identified as non-returnable.
Damaged, Defective, or Incorrect Items
If an order arrives with a manufacturing defect, has been damaged during transit, or contains the wrong item, contact us within 7 days of delivery. Include the order number together with clear photographs of the item and, where relevant, the packaging.
Once confirmed, an appropriate solution will be arranged, which may include a replacement, exchange, store credit, or refund.
Change of Mind
A change-of-mind return is accepted only for items that meet the return conditions above. The original shipping charge, customs duties, import taxes, and any non-refundable payment processing fees are not refundable. Unless the return is the result of our error or required by law, return shipping costs are the responsibility of the customer.
Refunds
Refunds are processed after the returned item has been received and inspected. Once approved, the refund will be issued to the original payment method used for the purchase. Depending on the card issuer, bank, or payment provider, the transaction may take 5 to 15 business days to appear in the account.
Exchanges
Exchanges are subject to stock availability. If the requested size, colour, or style is unavailable, a refund or store credit may be offered instead.
Order Cancellations
Cancellation requests can only be accepted before processing begins. Once an order has entered fulfilment or has been shipped, cancellation is no longer available.
How to Start a Return
Email support@averiqueo.com with the order number, the item to be returned, the reason for the return, and photographs if the item is damaged, defective, or incorrect.
Wait for return instructions before sending a parcel. Returns sent without prior authorisation may be delayed or refused. We recommend using a shipping service that provides tracking.
Payment Disputes
Most issues can be resolved quickly by contacting Customer Care before opening a payment dispute. Where a chargeback or payment dispute is initiated, relevant order, delivery, and communication records may be provided to the payment provider as part of the review process.
Contact
Questions about returns, exchanges, or refunds can be sent to support@averiqueo.com.